How do I make a return?

You may return your purchase (or part of it) for a refund, within 14 days of receiving it, by posting the item(s) back to us at the address listed below.

Items must be returned in a fully resalable condition, which means being unused with swing tags attached. We reserve the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

Please note: if you choose to use one of our pre-paid labels (CollectPlus or Royal Mail), we will deduct an administration fee of £2.50 from your refund amount.

CollectPlus and Royal Mail labels will be included with your order if you are a UK customer. Please remember to obtain your receipt when you return your item. If you have lost your CollectPlus label, click here to print off a new one.

If you choose not to use our CollectPlus or Royal Mail service, you can still return your items, however you will be reliable for the shipping cost of returning your order. If you use your own return method, you will not be charged the £2.50 administration fee.

If you are not using our CollectPlus or Royal Mail labels or you are not a UK customer, you are strongly recommended to return your item to us via a tracked postal service at your own cost (we cannot accept responsibility if your item is lost in transit).

LITTLE MISTRESS

Internet Returns Department
Unity House
Fletcher Street
Bolton
BL3 6NE, UK

Please fill out the returns form that was included with your order and include it with your items.

It is essential that you complete this form fully and provide us with your order number and contact details in order to avoid any delay to your refund.

EUROPEAN AND INTERNATIONAL RETURNS

If you are NOT a UK Mainland customer and purchased via Eshopworld please follow the link below:

RETURN BY MAIL

• STEP 1:

Log onto https://returns.eshopworld.com/lms and select the items you wish to return. You will need your order number and email address.

• STEP 2:

Print your return label which provides the return address from the Returns Service Portal.

• STEP 3:

Place the return label on the outside of your package. Please note that you are responsible for return shipping costs. We recommend that you use a tracked service where possible.

If you have misplaced your returns form please click here to download and print the form.

We cannot accept returns on earrings due to hygiene reasons.