How do I make a return?
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How do I make a return?

You may return your purchase (or part of it) for a refund, within 28 days of receiving it (14 days for Sale or Outlet items), by posting the item(s) back to us at the address listed below.

Items must be returned in a fully resalable condition, which means being unused with swing tags attached. We reserve the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

We provide FREE UK returns using Collect+. A free returns Collect+ label will be included with your order if you are a UK customer. Please remember to obtain your Collect+ receipt when you return your item.

If you choose not to use our Collect+ service, you can still return your items, however you will be reliable for the shipping cost of returning your order.

If you are not using Collect+ or you are not a UK customer, you are strongly recommended to return your item to us via a tracked postal service (we cannot accept responsibility if your item is lost in transit).


Internet Returns Department
Unity House
Fletcher Street

Please fill out the returns form that was included with your order and include it with your items.

It is essential that you complete this form fully and provide us with your order number and contact details in order to avoid any delay to your exchange/refund.

If you are not a UK Mainland customer and purchased via Eshopworld please follow the link below:

If the item you requested to be exchanged is out of stock, you will receive a refund.

If you have misplaced your returns form please click here to download and print the form.

We cannot accept returns on earrings due to hygiene reasons.

If you have lost your CollectPlus label, click here to print off a new one.

How do I make a return?