How do I make a return?

UK RETURNS

Log into the RETURNS HUB and enter your order number and postcode to get a returns label or QR code to take to your local Post Office or drop off point.

You can also track where your return is up to!

Returns cost £2.50 which will be deducted from your refund payment. If you return all items from your order your original delivery charge will be refunded. 

You may return your purchase (or part of it) for a refund, within 14 days of receiving it, bridesmaid dresses can be returned within 28 days of receiving your order. 

If you ordered from one of our 3rd party brands in your parcel you should have a Pre-paid Returns label provided so you can send your items straight back to their warehouse.

Items must be returned in a fully resalable condition, which means being unused with swing tags attached. We reserve the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

INTERNATIONAL & ROI CUSTOMER

If you ordered from outside of the UK your return will be processed by Global-e. Please use the returns link here to start the return process. Look out for a returns email from Global-e once you have completed the steps.