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How do I make a return?

You may return your purchase (or part of it) for a refund, within 14 days of receiving it, by posting the item(s) back to us at the address listed below. Please note, bridesmaid dresses can be returned in their original condition within 28 days of receiving your order.

Items must be returned in a fully resalable condition, which means being unused with swing tags attached. We reserve the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

Please note: if you choose to use one of our pre-paid label (CollectPlus), we will deduct a returns postage fee of £2.50 from your refund amount.

CollectPlus labels will be included with your order if you are a UK customer. Please remember to obtain your receipt when you return your item. If you have lost your CollectPlus label, click here to print off a new one.

If you choose not to use our CollectPlus service, you can still return your items, however you will be reliable for the shipping cost of returning your order. If you use your own return method, you will not be charged the £2.50 administration fee.

If you are not using our CollectPlus labels or you are not a UK customer, you are strongly recommended to return your item to us via a tracked postal service at your own cost (we cannot accept responsibility if your item is lost in transit).


Internet Returns Department
Unity House
Fletcher Street

Please fill out the returns form that was included with your order and include it with your items.

It is essential that you complete this form fully and provide us with your order number and contact details in order to avoid any delay to your refund.

We cannot accept returns on earrings due to hygiene reasons. 

How do I make a return?