How do I return my order using Collect+ ?
You may return your purchase (or part of it) for an exchange or refund, within 28 days of receiving it (14 days for Sale or Outlet items), by posting the item(s) back to us at the address listed below.
If you are a UK customer, you can return your Little Mistress order free via any local supermarket, newsagent or corner shop that offers the Collect+ service.
- There are thousands of shops nationwide offering the service. Click here to find your nearest one. As if that wasn’t easy enough, Collect+ shops have extended opening hours, with many shops open seven days a week.
-All you need to do is complete the returns form that came with your order and pop it in the parcel with your returns.
-Peel off the Collect+ label from your Returns Note and stick it onto your parcel.
-Take your parcel to your local Collect+ store, where you'll receive proof of postage and a code to track your return online. Please ensure you retain this proof of postage so in the unlikely event your parcel goes missing, you’ll have proof you sent it.
-You can track your return using the code you were given here.
-Your return will be processed within 3-5 working days of your goods being received into our warehouse (excluding weekends and bank holidays).
-If you have lost your Collect+ label, click here to print off a new one.