Refund policy
RETURNS & REFUNDS POLICY
Last updated: July 12, 2026
At little-mistress.com, we want you to be delighted with your purchase. If you are not completely satisfied, please review the information below.
SECTION 1 - RETURNS
We offer a 14-day return period from the date you receive your order.
To be eligible for a return, items must be unworn, unused, in their original condition, with all original tags attached and in their original packaging.
Proof of purchase may be required.
SECTION 2 - DIRECT LITTLE-MISTRESS.COM ORDERS
Returns for orders purchased directly from little-mistress.com can be created through our Returns Portal:
https://returnsportal.shop/little-mistress
Returns using our prepaid return label are charged at £3.99.
Customers may alternatively return items using their own courier at their own expense.
RETURNS ADDRESS
The correct returns address and instructions will be provided as part of the returns process.
Please do not return items to our registered office address as this is not a returns processing facility.
Items returned to our registered office or sent without following the returns process may be delayed, refused or returned to the sender.
Items returned without first creating a return through our Returns Portal may not be accepted.
SECTION 3 - EXCHANGES
Exchanges are available for orders purchased directly from little-mistress.com only.
Exchange requests must be submitted through our Returns Portal.
Exchange availability is subject to stock.
Orders purchased through retail partners are not eligible for exchange.
SECTION 4 - RETAIL PARTNER ORDERS
If your order was purchased through one of our approved retail partners, please follow the retailer's returns process or use our retail partner returns portal where applicable:
https://returnsportal.shop/little-mistress?isExternalSource=true
Retail partner returns must be submitted using the retailer's order number, not an LM order number.
Examples of retailer order number formats:
Debenhams: DUX123456789-A
Freemans: 1234567_123456789-A
Matalan: 123456789-A
BrandAlley: UKO123456789123-A
If your parcel arrived with a retailer's despatch note, please follow the retailer's returns process where applicable.
Please do not send retail partner returns to our registered office address.
SECTION 5 - RETAIL PARTNER REFUNDS
Any prices displayed within the retail partner returns portal are for illustration purposes only.
Refunds are always based on the amount originally paid to the retailer.
Refunds for retail partner purchases are processed through the retailer's payment platform.
If you have received confirmation that a refund has been issued but cannot locate the funds, please contact the retailer directly.
SECTION 6 - DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order upon receipt.
Damaged, faulty or incorrect items must be reported and approved before being returned.
Please submit your request through the appropriate Returns Portal and provide clear photographs of:
• The complete garment
• The affected area
• Any relevant packaging where applicable
Items returned as faulty or damaged without prior approval may not be accepted.
SECTION 7 - ITEMS NOT ELIGIBLE FOR RETURN
We cannot accept:
• Items returned outside the 30-day return period
• Worn, washed, altered or damaged items
• Items without original tags
• Gift cards
• Personalised products
• Damaged or faulty item claims submitted without prior approval
SECTION 8 - REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are processed within 15 business days from the date your return is received by our warehouse.
Return tracking confirms delivery to our warehouse only and does not indicate that your return has been processed.
Please allow the full 15 business day processing period before contacting us regarding your refund.
SECTION 9 - ORDER CHANGES AND CANCELLATIONS
Orders are processed very quickly and typically enter processing within 15 minutes of being placed.
As a result, we cannot guarantee amendments to products, sizes, delivery addresses or cancellations once an order has been submitted.
SECTION 10 - SIZE GUIDANCE
A size guide is available on each product page.
We strongly recommend reviewing the size guide before placing your order.
SECTION 11 - CARE INSTRUCTIONS
Care instructions can be found on the product page for each style and on the care label attached inside the garment.
SECTION 12 - CONTACT US
Email: enquiries@little-mistress.co.uk
MODA & BEYOND LIMITED
Company Registration Number: 15050144
VAT Registration Number: GB446887831
Quadrant House
Floor 6
4 Thomas More Square
London
E1W 1YW
United Kingdom