You can contact us via: enquiries@little-mistress.co.uk.
+44 (0)845 5240 265

Alternatively you can use our Contact Us form & we will get back to you within 24 hours.

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Terms & Conditions

Welcome to the Little Mistress Limited website conditions for use. These conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the conditions set out below. If you do not agree to be bound by these conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these conditions please contact us by e-mail. 
Access You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.


Orders We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website. 

The technical steps required to create the contract between you and us are as follows: 
You place the order for your products on the web-site by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site. We will send to you an order acknowledgement email detailing the products you have ordered. As your product is shipped from our warehouse we will send you a dispatch confirmation email. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our conditions set out below. Non acceptance of an order may take place in the following circumstances:

1 .The product you ordered being unavailable from stock. 
2. Our inability to obtain authorization for your payment. 
3. The identification of a pricing or product description error. 
4. You not meeting the eligibility to order criteria set out in the main Conditions of Use. The contract will be concluded in English.

PLEASE NOTE - ALL ORDERS ARE PROCESSED BETWEEN 8AM-3PM GMT MONDAY TO FRIDAY. SO YOUR ORDER MAY ROLL ON TO THE NEXT WORKING DAY FOR PROCESSING IF IT IS RECEIVED OUTSIDE OF THESE TIMES

REFUSAL OF TRANSACTION
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:

1. Register by providing your real name, phone number, postal/delivery address, e-mail address, payment details and other requested information. 
2. Possess a valid credit or debit card issued by a bank acceptable to us 
By making an offer to buy a Product, you specifically authorize us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions. 

PAYMENT
All prices are stated in £sterling (with the option to change currency according to each individuals preference) and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges. Payment can be made by any of the methods specified in the payment section of this Website and payment will be debited and cleared from your account prior to dispatch of orders. 
You confirm that the credit or debit card that is being used is yours. 
All credit/debit cardholders are subject to validation checks and authorization by the card issuer. 
If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.

ORDER AMENDMENTS
Unfortunately we are unable to amend your order once it has been submitted. Please note that this includes changing the size or colour of an item, removing an item, changing the delivery address or any payment methods.

SHIPPING & RETURNS 
PLEASE NOTE - ALL ORDERS ARE PROCESSED BETWEEN 8AM-3PM GMT MONDAY TO FRIDAY. SO YOUR ORDER MAY ROLL ON TO THE NEXT WORKING DAY FOR PROCESSING IF IT IS RECEIVED OUTSIDE OF THESE TIMES


REFUNDS 

Items must be returned in a fully resalable condition, which means being unused with swing tags attached. We reserve the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

You may return your purchase (or part of it) for an exchange or refund, within 28 days of receiving it (14 days for Sale or Outlet items), by posting the item(s) back to us at the address listed below. Please note that we are unable to refund the original delivery charge.


SALES AND DISCOUNTS

Please note: discount codes cannot be used in conjunction with any other discount method. Only one discount code can be used per transaction.


PRIVACY POLICY
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

1. Processing your orders; 
2. For statistical purposes to improve this Website and its services to you; 
3. To serve website content and advertisements to you; 
4. To administer this website; 
If you consent, to notify you of products or special offers that may be of interest to you. 

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online you will be given the option to receive information from Little Mistress by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes please e-mail us enquiries@little-mistress.co.uk

Your Personal Information may be disclosed to other reputable third parties who will help process your order. Little Mistress requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

Questions regarding this Policy should be emailed to us at: enquiries@little-mistress.co.uk

EXCHANGE RATES

Please note we use our own fixed exchange rates.

Terms & Conditions