Standard delivery
£2.99
Up to 5 working days
Complimentary on orders over £60
For your everyday wardrobe additions.
LITTLE MISTRESS · CUSTOMER CARE
Delivery & returns
From our wardrobe to yours. All the details for receiving your order, finding its journey and sending something back.
01 / ON ITS WAY
UK delivery
Choose the delivery that suits your plans.
Express delivery
£8
Up to 2 working days
Order before 2pm, Monday–Thursday
Orders placed after 2pm, on Fridays, weekends or bank holidays are dispatched on the next available working day.
Delivery times are estimates. Courier delays, public holidays and customs processing can occasionally affect arrival dates.
Delivery to the Channel Islands
Standard delivery is £8, with an estimated delivery time of up to 5 working days.
How can I track my order?
We’ll email your dispatch confirmation with tracking information where available. Check your junk or spam folder if it hasn’t arrived. You can also view your order status in your account.
02 / A LITTLE FURTHER
International delivery
Little Mistress, wherever the occasion takes you.
| Destination | Service | Cost | Estimated delivery |
|---|---|---|---|
| European Union | Economy | €18 | Up to 15 working days |
| Australia | Standard · up to 5kg | £20 | Up to 15 working days |
| Australia | Heavy · 5kg–10kg | £40 | Up to 15 working days |
We currently ship to most EU destinations. There are no additional charges payable on delivery for EU and Australian shipments. Available services are shown at checkout.
03 / FIND YOUR PERFECT FIT
Something to return?
Start with where you placed your order.
We offer a 14-day return window from the day you receive your order. Please keep items unworn, unused and in their original condition, with all tags and original packaging intact.
Purchased directly from Little Mistress
Little Mistress website
If you ordered from little-mistress.com, use our direct returns portal. Have your order number ready — for example, 12345LM.
Start a website returnPurchased from one of our trusted retailers
Trusted retail partners
Use our separate retailer returns portal, with the order number provided by your retailer rather than an LM order number.
Retailer returns portalRegister your return
Choose the correct portal above and follow the instructions for your order.
Choose your postage
For website purchases, our prepaid label costs £3.99, deducted from your refund. Or arrange and pay for your own tracked courier.
Pack & send
Use the returns address supplied by the portal. Keep your tracking receipt until your return is complete.
The right address matters. Our registered office does not process returns. Please register your return first and use the address supplied during the returns process.
What if my item is faulty, damaged or incorrect?
For returns, faulty, damaged or incorrect items, use the correct portal for where you purchased: Little Mistress returns portal for website orders, or retailer returns portal for trusted retailer purchases.
Which items can I return?
Items should be unworn, unwashed, unaltered and in their original condition with the original tags and packaging. Gift cards and personalised products are excluded from change-of-mind returns. Please read the full returns policy for details.
Where do I find my order number?
For website purchases, look for the five-digit number followed by LM in your order confirmation email, such as 12345LM. For retailer purchases, use the number provided by that retailer. If you can’t find it, email our team with the name, delivery address and email address used for the order.
04 / THE NEXT STEPS
Refunds & exchanges
Your refund
Once your return reaches our warehouse and has been inspected, we’ll confirm whether your refund has been approved. Refunds are processed within 15 business days of warehouse receipt, to your original payment method.
Tracking confirms delivery to our warehouse; it doesn’t mean your return has been processed. Please allow the full processing period before checking in.
Prefer another size?
Exchanges are available for purchases made directly on little-mistress.com, subject to stock. Request yours through the direct returns portal.
Retail partner orders are not eligible for exchange. Retailer refunds are based on the amount you paid and are processed through that retailer’s payment platform.
My retailer refund is confirmed, but I can’t see it
Please contact the retailer directly. Refunds for retail partner orders are handled through their payment platform. Any prices shown in the retailer returns portal are illustrative; your refund is based on the amount you originally paid.
Can I change or cancel my order?
Orders typically enter processing within 15 minutes. Contact us as soon as possible, but changes to products, sizes, delivery addresses or cancellations cannot be guaranteed once an order has been submitted.
WE’RE HERE TO HELP
A little extra assistance
Send us your order number and a few details, and our customer care team will help with the next step.
enquiries@little-mistress.co.uk