RETURNS WE ARE HAPPY TO ACCEPT
- returned within 28 days from the day you receive your order
- have not been worn
- have original swing tags attached
- are in resalable condition
Return processing can take up to 14 days from the day we receive the return. We will NOT email you to let you know the receipt of your return.
Please use your return tracking instead.
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RETURNS WE DO NOT ACCEPT
- faulty items without prior approval
- not purchased using our website www.little-mistress.com
- items included in the exclusion list
- items that appear to have been worn or washed
- items that are not in original condition
- items that have their security tag removed
- items returned after our 28 days return time frame
Every aspect of the garment must be free from signs of wear and odour.
Exchanges are not currently available.
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FAULTY ITEMS
We will NOT accept without prior approval. Email us a photo of the problem area at enquiries@little-mistress.co.uk first.
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RETURN CHARGES
In the UK we charge £2.50 for returns if using our return label. The label will be included inside your parcel. If it is missing, email us at enquiries@little-mistress.co.uk
The initial shipping cost and the return charge is automatically deducted from your refund.
If you opt in for an online credit (gift card) there is no charge for a return and additional 5% is rewarded.
International returns are at your own cost. We advise you always use tracked service. We can't be held responsible for returns lost in transit.
International returns are at your own cost. We advise you always use tracked service. We can't be held responsible for returns lost in transit.
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RETURNS USING YOUR LOCAL TRACKED SERVICE
If you wish to make a return using your local tracked service, please use the below address.
Airbox Fulfilment Ltd
LITTLE MISTRESS RETURNS
Unit 18 Ascent Logistics Park North
Fraserfields Way
LEIGHTON BUZZARD
LU7 3RJ
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REFUNDS
We will NOT email you to confirm the receipt of your return. Please use your return tracking instead. You will only be emailed once refunded.
Return processing can take up to 14 days from the day we receive your return. We appreciate your patience whilst we inspect the returned goods to ensure they meet our Return Terms & Conditions https://www.little-mistress.com/pages/returns before any funds can be refunded.
All refunds are processed to your original payment method. The initial shipping cost and the return charge is automatically deducted from your refund. Depending on the way you paid, the funds may take additional 5 business days to show on your bank/card statement. This time frame is dictated by your bank/card provider and is outside of our control.