Returns

OUR RETURNS TERMS & CONDITIONS

Please help us avoid unnecessary returns and check our helpful size guide before placing an order https://www.little-mistress.com/pages/size-guide

This will take the pressure off our lovely planet Earth 💕🌍 and enable us to be more environmentally friendly and cut down CO2 emissions involved with shipping.

Returning Unwanted Items - we accept items that have been returned within 28 days from the day you receive your parcel and have not been worn, have original swing tags attached, and are in resalable condition. We are currently unable to offer exchanges.

We do not accept items that have not been purchased using our website www.little-mistress.com. Items bought elsewhere will need to be returned to the retailer you made your purchase from.

Returning Faulty Items - please do not return a faulty item before you speak to us first. Email us a photo of the garment’s internal label, a photo of the whole item and a photo of the problem area at enquiries@little-mistress.co.uk

Remember to use your return tracking reference to check if we received your return. We will only email you once your refund is processed.

UK Returns

A return fee of £2.50 will be automatically deducted from your refund if you use our pre-paid return label. You are welcome to use your local tracked service if more economical. 

  1. Package unwanted item(s) carefully and safely. Where possible, please use the original packaging.
  2. Fill in the return form included inside your parcel. 
  3. Affix the return label included inside your parcel. Skip this step if using your local tracked service.
  4. You can return more than one order in the same parcel, just make sure that you fill in a return form for each separate order. To be kind to our planet, always reuse our original packaging.

EU & Worldwide Returns

Your return fee is specific to your location and will be confirmed once you have gone through the below instructions. If you decide to use our return label the return cost will be automatically deducted from your refund. You are welcome to use your local tracked service if more economical.

  1. Package unwanted item(s) carefully and safely. Where possible, please use the original packaging.
  2. Fill in the return form included inside your parcel.
  3. Click this link https://web.global-e.com/Returns/Portalto follow the on-screen instructions. Skip this step if using your local tracked service. Please read the return disclaimer carefully. It shows a return fee specific to your location that will be automatically deducted from your refund if you choose to return using this option.
  4. Print and affix your return label.
  5. You can return more than one order in the same parcel, just make sure that you fill in a return form for each separate order. To be kind to our planet, always reuse our original packaging.

Faulty Items
Please do not return a faulty item before you speak to us first. Email us a photo of the garment’s internal label, a photo of the whole item and a photo of the problem area at enquiries@little-mistress.co.uk

Returns Via Your Local Postal Service
Alternatively, if you wish to return your order using your local postal service, just use the below shipping address and make sure to include the relevant returns form:

Airbox Fulfilment Ltd
LITTLE MISTRESS RETURNS
Unit 18 Ascent Logistics Park North
Fraserfields Way
LEIGHTON BUZZARD
LU7 3RJ

Refunds
Remember to use your return tracking reference to check if we received your return. We will only email you once your refund is processed.

We process returns and issue refunds to original payment method, usually within 10 business days after we receive a return. We appreciate your patience whilst we inspect the returned goods to ensure they meet our Return Terms & Conditions https://www.little-mistress.com/pages/returns before any funds can be refunded. We will email you once your refund has been issued. Depending on the way you paid, the funds may take additional 5 business days to show on your statement. This time is dictated by your bank or card issuer.